Home | About Us | Contact

Welcome, please login or register  

 
 

Returns

FOR PROBLEMS WITH THIS ORDER, PLEASE CONTACT YOUR EDWARD DON & COMPANY REPRESENTATIVE IN THE EVENT OF A:

MERCHANDISE ISSUE:
Items to be returned or credited require PRIOR authorization from Edward Don & Company. They are subject to the following:
  1. Special order (non-stock) and custom merchandise is not returnable unless defective.
  2. Items returned due to customer error in ordering or handling will be subject to restocking and freight charge.
  3. No returns will be accepted after 30 days from invoice date.

Please contact your Edward Don & Company representitive to obtain a return authorization.

COMMON CARRIER FREIGHT ISSUE:
These goods were carefully counted and CHECKED. Every care was taken to avoid errors. This shipment was delivered to the Transportation Company in GOOD CONDITION. Should there be an apparent shortage, please make a careful examination. If you give the Transportation Company a CLEAR RECEIPT for GOODS DAMAGED or SHORT, you do so at your own risk.

  1. Does the number of packages received from carrier agree with Freight and/or Bill of Lading?
  2. Do the contents of this shipment agree with our Packing Slip?
  3. Was the shipment signed in BAD ORDER or did you give carrier a CLEAR receipt?
  4. Is there any outward or inward evidence that packages had been tampered with in transit?
  5. Have you carefully examined the packing to make sure the missing articles have not been overlooked?

DAMAGES:
If this shipment arrives in damaged condition, a full description of the DAMAGE should be made at the time of delivery ON THE FREIGHT BILL. Immediately contact your Edward Don & Co. Representative for Disposition and Credit.

CONCEALED DAMAGE:
If damage is not discovered until after the goods are unpacked it should be reported AT ONCE to the Transportation Company, who will make an inspection, and a CONCEALED LOSS or DAMAGE notation and report. This must be reported to Edward Don and Co. within 48 hrs. after delivery date. If not reported within 48 hrs. after delivery claim will not be honored. U.P.S. damages must be reported to Edward Don & Co. within 15 days of delivery.

RECOURSE:
Full damage can be collected from the Transportation Companies with a properly filed claim.

If the goods are damaged or short, contact your Edward Don & Co. Representative with a full description of damage and shortages on the carrier receipt. Retain original box and packing for claims process.

Every assistance in our power will be rendered to our customers to trace and recover lost goods and to collect just claims

In turn, we expect that our customers will give us their usual cooperation in the handling of their accounts while claim is pending.

All claims for freight shortage and damage must be reported to Edward Don & Co. within 48 hrs. of receipt of merchandise. Call 800-777-4366 for additional information. Ask for the Transportation Department

It is the policy of Edward Don & Company ("Company") to be an equal opportunity employer and comply with the provisions of Executive Order 11246. In keeping with this policy, the Company recruits, hires, trains, and promotes into all job levels the most qualified persons without regard to race, color, religion, sex, age, national origin, disability or veteran status. All employment decisions are based on job related standards and comply with the principles of equal employment opportunity. Similarily, all other personnel matters such as compensation, benefits, transfers, layoffs, Company sponsored training, tuition assistance, and social recreational programs are administered in accordance with this policy.

Customer agrees to pay a service charge of the lesser of 12% percent per annum (payable monthly) or the maximum rate allowed under applicable state law on unpaid balances past due more than 10 days beyond invoice due date.